Careers with Velociterra

Welcome to Velociterra – a dynamic, innovative company that is revolutionizing the promotional products manufacturing industry. We are always on the lookout for talented individuals who are passionate about making a real impact.

Our commitment to excellence has enabled us to become a leader in our industry and we are proud to have been recognized by top organizations and publications for our creative, customized products.

Our Company

At Velociterra, we understand that a company is only as strong as its employees. That’s why we prioritize creating a positive, dynamic, and inclusive culture that fosters collaboration, innovation, and personal growth. Our team is made up of individuals with diverse backgrounds, skills and perspectives, working together to drive our success in promotional products manufacturing.

We also believe in giving back to our community and promoting sustainability. We have partnered with various non-profit organizations and initiatives to support and give back to those in need. Our commitment to social responsibility is at the core of our company values.

Our Values

At Velociterra, we live and breathe our values. They guide our actions and decisions, and shape our company culture.

Collaboration: We believe that great things are achieved through teamwork. We place a strong emphasis on open communication, trust, and support within our team.

Integrity: We hold ourselves to the highest ethical standards in all aspects of our business. We are transparent, honest, and accountable in everything we do.

Passion: We are passionate about our work and serving our customers’ needs. We’re driven to deliver excellence in everything we do. We encourage our employees to pursue their passions and bring their unique strengths to the table.

Why Work at Velociterra

We know that our success is only possible because of our incredible team. That’s why we do everything we can to create an environment where our employees can thrive and reach their full potential.

At Velociterra, you will have the opportunity to work on exciting projects, use cutting-edge technologies, and be mentored by experienced industry professionals. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are committed to diversity and inclusion and strive to create an equal and inclusive workplace for all. We value our employees and believe in recognizing and rewarding their hard work and dedication.

Equal Opportunity Employer

Velociterra is committed to a diverse and inclusive workplace. Velociterra is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Current Job Openings

Are you ready to join our team? Take a look at our current job openings and discover the exciting opportunities we have for you.

Join us and be a part of a fast-paced, dynamic team that is shaping the future of promotional product manufacturing. Apply now and start your journey with Velociterra today!

Job Title: Customer Success Specialist

Salary: $26-$28/hour DOE, plus incentive bonuses tied to clear sales performance metrics

Location: Kent, WA (in-office)

Job Type: Full-time, non-exempt

Shift: Day, M-F or as otherwise scheduled

Reports to: Division Manager, Arrow Emblems / HPI Emblem

Position Overview:

Arrow Emblems/HPI Emblem are manufacturing and logistics companies specializing in solving the complex challenges of art approvals, production, and shipping for promotional products, including patches, pins, stickers, and medals. We’re committed to delivering exceptional quality and service to our customers. The Customer Success Specialist is dedicated to providing exceptional support to key accounts managed by our Outside Sales/Account Managers. This role focuses on order management, proactive communication, and maintaining high customer satisfaction among strategic accounts, ensuring seamless operations and successful long-term relationships. In addition, the Customer Success Specialist will support the sales team with order processing, sending samples, preparing quotes, assisting with various administrative tasks, and accompanying account managers on customer visits as needed.

Key Responsibilities:

Key Account Order Management:

• Accurately process, monitor, and expedite orders for key accounts, collaborating closely with internal departments (sales, production, shipping).
• Swiftly resolve order and shipping discrepancies or delays, keeping key customers and account managers consistently informed.
• Prepare and send product samples to customers as requested.
• Generate and deliver timely, accurate price quotes for customers.

Dedicated Sales Support:

• Provide targeted administrative and operational support to account managers managing key accounts, particularly during their travel.
• Accompany account managers on customer visits as needed, to assist with presentations, and ensure strong customer engagement.
• Maintain comprehensive documentation and accurate CRM updates for key accounts, assisting account managers in managing customer relationships effectively.
• Support account managers with miscellaneous sales-related tasks to help them achieve their goals efficiently.

Proactive Customer Communication:

• Act as the primary point of contact for key account customer inquiries and provide secondary account management as needed to support primary account managers.
• Deliver prompt, professional responses and effective solutions to customer questions or concerns.
• Maintain regular, proactive engagement with key accounts to ensure high levels of customer satisfaction and timely resolution of issues.

Requirements:

Education:

• High school diploma or equivalent required.
• Associate’s or bachelor’s degree in business, marketing, or a related field preferred.

Experience:

• 2–3 years in inside sales, customer service, account management support, or a similar role.
• Experience with order processing, quoting, or CRM systems (Hubspot).
• Exposure to working alongside field sales or on customer visits is a plus.
• Demonstrated experience in customer success, key account support, inside sales, sales support, or similar roles.

Skills:

• Superior organizational, interpersonal, and communication skills.
• Strong proficiency with CRM systems and basic computer applications (email, spreadsheets, order entry systems).
• Customer-focused mindset and strong problem-solving skills.
• Ability to travel locally with sales team members as needed.
• Ability to prioritize multiple responsibilities effectively in a fast-paced environment.
• Comfortable working both independently and collaboratively as part of a team.
• Dedication to maintaining high standards of customer service and cultivating lasting relationships with strategic customers.

Additional Information:

Velociterra offers great benefits including: PTO, health insurance, dental insurance, vision insurance, 401K matching, on-the-job training. You’ll enjoy working in our safe and inclusive environment. Apply now and come join us! Please note: Velociterra does not provide relocation assistance or sponsor visas.