Careers with Velociterra

Welcome to Velociterra – a dynamic, innovative company that is revolutionizing the promotional products manufacturing industry. We are always on the lookout for talented individuals who are passionate about making a real impact.

Our commitment to excellence has enabled us to become a leader in our industry and we are proud to have been recognized by top organizations and publications for our creative, customized products.

Our Company

At Velociterra, we understand that a company is only as strong as its employees. That’s why we prioritize creating a positive, dynamic, and inclusive culture that fosters collaboration, innovation, and personal growth. Our team is made up of individuals with diverse backgrounds, skills and perspectives, working together to drive our success in promotional products manufacturing.

We also believe in giving back to our community and promoting sustainability. We have partnered with various non-profit organizations and initiatives to support and give back to those in need. Our commitment to social responsibility is at the core of our company values.

Our Values

At Velociterra, we live and breathe our values. They guide our actions and decisions, and shape our company culture.

Collaboration: We believe that great things are achieved through teamwork. We place a strong emphasis on open communication, trust, and support within our team.

Integrity: We hold ourselves to the highest ethical standards in all aspects of our business. We are transparent, honest, and accountable in everything we do.

Passion: We are passionate about our work and serving our customers’ needs. We’re driven to deliver excellence in everything we do. We encourage our employees to pursue their passions and bring their unique strengths to the table.

Why Work at Velociterra

We know that our success is only possible because of our incredible team. That’s why we do everything we can to create an environment where our employees can thrive and reach their full potential.

At Velociterra, you will have the opportunity to work on exciting projects, use cutting-edge technologies, and be mentored by experienced industry professionals. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

We are committed to diversity and inclusion and strive to create an equal and inclusive workplace for all. We value our employees and believe in recognizing and rewarding their hard work and dedication.

Equal Opportunity Employer

Velociterra is committed to a diverse and inclusive workplace. Velociterra is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Current Job Openings

Are you ready to join our team? Take a look at our current job openings and discover the exciting opportunities we have for you.

Join us and be a part of a fast-paced, dynamic team that is shaping the future of promotional product manufacturing. Apply now and start your journey with Velociterra today!

Sales Operations/Production Coordinator

About the Role

Our sales operations/production team drives our company to find new customers, retain existing ones, and develop innovative solutions for improving our products and services. As a Sales Operations/Production Coordinator, you will play a crucial role in building relationships, enhancing our brand, and ensuring a seamless customer experience. Through phone and email interactions, you will directly contribute to customer retention, word-of-mouth sales, and overall business growth.

If you’re an outgoing, detail-oriented professional with strong communication skills and a passion for helping customers see the value in our products, we’d love to have you on our team!

Job Responsibilities (Customer Svc and Production Support)

Customer Engagement

• Convert new sales opportunities through inbound lead follow-ups, calls, and emails.
• Use expert product knowledge to understand customer needs and recommend the best solutions.
• Prepare and send accurate quotes while tracking and managing sales opportunities.
• Upsell and cross-sell to maximize customer value and promote other division services.
• Respond to general inquiries and provide expert recommendations.

Order Management & Coordination

• Process and manage customer orders, ensuring accuracy and efficiency.
• Assist with PO analysis, clarifications, and order verification.
• Schedule jobs and ensure all required details are properly documented.
• Send orders to production, create job folders, print paperwork, and verify embroidery files.
• Research and resolve PO mismatches and other order discrepancies.
• Monitor and follow up on delayed orders when necessary.

Customer Support & Relationship Building

• Communicate with customers via phone and email, providing exceptional service.
• Educate customers on company processes, including order placement and product selection.
• Address customer concerns and collaborate with internal teams to solve issues.
• Conduct outreach regarding blank product availability and damages.
• Assist with quality control by ensuring products meet customer expectations.

Production & Logistics Support

• Coordinate with production teams to ensure smooth workflow and timely order fulfillment.
• Assist with color matching, sample sew-outs, and mock-ups.
• Support shipping and receiving as needed.

Administrative & Internal Collaboration

• Create and manage customer accounts and new buyer profiles.
• Test and report website bugs to improve customer experience.
• Provide feedback for future site development and process improvements.
• Assist in training new staff on company procedures and product offerings.
• Coordinate with other divisions to promote understanding of ECD products.

Requirements and Qualifications

• At least 1 year of experience in customer service, sales, or production coordination
• Experience in apparel decoration preferred.
• Excellent communication and interpersonal skills with a customer-first mindset
• Detail-oriented with excellent organizational, time management, and problem-solving abilities
• Experience with HubSpot or similar CRM, and Asana is a plus

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer

Additional Information

Velociterra/Emerald City Decoration offer great benefits including: PTO, health insurance, dental insurance, vision insurance, 401K matching, on-the-job training, and monthly company lunches. If you love talking to people, solving problems, and helping customers succeed, this is the perfect opportunity for you. You’ll enjoy working in our safe and inclusive environment. Join us and be part of a team that makes a difference. Apply now!

EOE

Emerald City Decoration, a division of Velociterra, is committed to a diverse and inclusive workplace. Velociterra/Emerald City Decoration are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Job Type: Full-time

Pay: $25.00 – $27.00 per hour